FAQ

What can I find in this store?

Explore HydroJug Traveler tumblers, Sport and Ease2o bottles, Coffee Travelers, Everyday drinkware, Can Coolers and replacement accessories. Sizes, colors and compatible parts vary by listing. Compare the selected option and product details before adding it to your cart.

Where do you deliver, and what does it cost?

Our current delivery area is Canada. Orders are priced in USD, and checkout displays the available shipping charge for your address. See Shipping Policy for delivery details.

How long should I allow for an order?

Allow 1–2 business days for normal preparation after successful payment authorization, followed by an estimated 4–6 business days in transit after dispatch. Weekends and applicable holidays do not count as business days. Carrier delays can affect these estimates.

How can I follow my shipment?

Use the tracking details provided with shipment updates. If scans stop or delivery is shown but you cannot locate the parcel, give us the order and tracking numbers through Contact Us so we can look into it.

Can I change my mind or choose a different option?

Yes. Returns and exchanges can be requested within 30 calendar days after delivery, including for a change of mind or selecting the wrong color or size. Non-defective items must be new, unused and in original condition with their packaging and included parts. Exchange availability depends on review and stock.

What if the drinkware or an accessory arrives with a problem?

We also accept requests for defective, damaged, incorrect, incomplete or materially misdescribed new merchandise. A faulty item need not itself be intact. Keep the item, parts and packaging, and provide photos or video when explaining the issue.

How do I mail a return?

Contact us first and obtain approval and the precise return instructions. Your package includes a free prepaid return label; use it after approval, without paying for the label or covered return shipping. Ask for help if it is lost or missing. There is no restocking fee. Read the Refund Policy before sending a parcel.

When is an approved refund sent?

We process and initiate an approved refund to the original payment method within 10 days after approval. Posting the credit can take the bank or payment provider additional time.

How do I pay?

Credit and debit card payments are available through checkout. Review the USD total and use a payment option offered for your order. Our Payment Policy explains authorization and help with payment problems.

Who can help with my order or privacy choices?

The Contact Us page lists our support channels. For information requests or cookie preferences, read Privacy Policy; available choices depend on the tools in use and the law applicable to you.