Payment Policy

Checkout shows the amount you are authorizing for your HydroJug purchase. Our store uses US dollars (USD) and accepts credit and debit card payments through the payment choices offered at checkout.

Reviewing the total

Check your selected items, billing details, shipping charges and applicable taxes before submitting payment. If your account is held in another currency, your issuer may apply its own conversion rate or fees. Those charges are separate from the store's displayed USD total.

Authorization and order preparation

Normal order processing takes 1–2 business days after successful payment authorization. An issuer or payment provider may ask for verification, decline a payment or place a temporary authorization hold. A pending hold is not necessarily a completed charge, and release timing is controlled by the financial institution.

If a payment does not complete

Check that billing information matches your issuer's records and that any verification step was completed. Your card issuer can explain a decline, available funds or a hold. For help matching a payment attempt to an order, use Contact Us with the order reference when available. Do not send full card details, security codes, passwords or one-time codes by email.

How refund credits are handled

After a refund is approved, we process and initiate it to the original payment method within 10 days of approval. A bank or payment provider may take longer to display the credit. If it is still missing after their expected posting time, contact the issuer and then our support team with the order reference. Eligibility and mailed-return instructions are in Refund Policy.