Shipping Policy

Getting your HydroJug drinkware to you involves two stages: preparing the order and carrying it to your delivery address. The estimates below describe each stage separately.

Destinations and checkout charges

We currently ship to Canada. Prices and checkout charges are in US dollars (USD). Enter your delivery address at checkout to see the available shipping service and its charge before paying. We do not promise free outbound shipping unless it is explicitly shown for your order.

From payment to dispatch

Normal preparation takes 1–2 business days after successful payment authorization. After dispatch, estimated transit is 4–6 business days. Business days exclude weekends and applicable public holidays. These are estimates, not guaranteed arrival dates; weather, carrier backlogs, customs checks or an address query can extend the journey.

Address details and tracking

Check the street, unit number, postal code and contact details before submitting an order. If you spot a mistake, tell us promptly; a change may no longer be possible once the parcel has left. Shipment updates and tracking information are supplied when available. A tracking number can appear before the carrier records its first scan.

If your parcel needs attention

For stalled tracking, suspected loss or a delivery scan without a parcel, email zayayuveli32@gmail.com with your order number, checkout email and tracking number. Check the delivery area and with anyone who may have accepted it, then let us investigate with the carrier. For damaged contents, retain the packaging and parts and send clear photographs or a short video.

If a delivered item needs to be returned or exchanged, the application period is 30 calendar days after delivery. Our Refund Policy explains approval, the prepaid label enclosed with the parcel and the return-by-mail process.