Refund Policy

A bottle, tumbler or accessory should match what you chose. We accept returns of both defective and non-defective new merchandise and also accept exchanges. Please request help within 30 calendar days after the order is delivered.

Choosing to return an item

A change of mind, a color preference or an incorrect size or option selection can qualify for a non-defective return. Such items must be new, unused and in their original condition, with the original packaging and included accessories or parts. This policy is for new merchandise; it does not exclude a newly delivered item because a reported fault has affected its condition.

Damage, manufacturing defects, an incorrect item, missing parts or a material difference from its description are also reasons to request a return or exchange. A problem item does not have to be undamaged or otherwise fault-free to be considered.

Arrange approval before mailing

  1. Email zayayuveli32@gmail.com with your order number, checkout email, reason and whether you would prefer a return or an exchange.
  2. For a product problem, include photographs or video of the item and packaging. Keep the packaging and related components while we review the request.
  3. Wait for approval and confirmation of the correct return address and instructions before sending anything. The correspondence address on Contact Us is not automatically a return destination.

The 30-calendar-day limit applies to making your request after delivery; it is not a requirement for the parcel to reach us within that period.

Return postage and labels

Returns are mailed back. A free prepaid return label is included in your package. Once approved, use that label together with the confirmed return instructions; the enclosed label does not authorize an unapproved return. Eligible returns do not require you to pay for the label or the covered return postage. If the label is missing or lost, contact us for assistance. No restocking fee is charged.

Exchanges and refund timing

We review exchange requests and arrange a replacement subject to the available stock. When a refund is approved, we process and initiate it to the original payment method within 10 days of that approval. Your bank, card issuer or payment provider may need additional time to post the credit; initiation is not a guarantee of receipt by the tenth day.

These procedures do not remove any consumer rights that cannot be excluded under applicable law.